Job Summary:
Provides accurate, relevant and helpful services to assist client in developing solutions related to housing counseling in homeownership, home-buyer counseling, money management, credit-repair, foreclosure prevention, and other services in person and as well as over the phone by performing the following duties:
Essential Duties and Responsibilities include, but are not limited to, the following:
- Assess clients’ financial situation based on the information furnished by the client. Assist clients in developing a budget and setting financial goals. Produce written action plan that supports the course of action that promotes the clients’ best interests or the clients’ choice of action. Motivate the client to implement the established plan for future investments
- Perform elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries. Conduct telephone interviews to determine whether or not client has developed a general understanding of the information pertaining to homeownership and/or tenant rights/responsibilities. Complete the required assessment, generate, and distribute appropriate paperwork, and input data as required
- Conduct telephone inquiries as to the status of the clients for preparing for homeownership/mortgage delinquency or foreclosure crisis intervention. Inform clients of the agency services, make referrals and perform other duties associated with the program
- Audits the Housing files to insure compliance with the current regulations. Insure that policies are followed in the housing files for (HUD) Housing Urban Development and National Industry Standards for Homeownership Education. Monthly reports to all the housing partners such as: National Council of La Raza, (Comprehensive and NFMC) CDBG, City Wide, Third Federal Savings and Loan, Department of Aging, etc.
- Attend meetings and training pertaining to the program and/or agency to ensure up-to-date information and proper marketing, building relationships with lenders, (CDCs) Community Development Corporations, Ward Councilman, and other as needed
- Prepare materials for and conduct home buying, rental and financial literary sessions and workshops
- Collect, track, and report required data using client management database
- Participate in special projects as assigned by management
- Collect outcomes and projections for future funding needs related to grant reporting and similar.
Essential Skills:
- Bachelor’s degree from an accredited college in business, nonprofit or public administration, banking/lending, financial education, social work, or related field preferred
- 2-3 years relevant experience in Housing Counseling as home buying, foreclosure, rental and financial literacy and/or training; or equivalent combination of education and experience in management preferred
- Bilingual English/Spanish required
- Demonstrated capacity for understanding finance, personal finance, and financial structures and service delivery
- Exceptional customer service, written/oral communication, and strong interpersonal skills required
- Demonstrated planning and organizational skills
- Proficiency in time management
- Familiarity and experience with social media channels
- Ability to work in both a team setting and independently and ability to function well in a small staff environment
- Intermediate level of proficiency in Microsoft Office Suite (Work, Excel, Access and PowerPoint) and Microsoft Outlook required. Capacity to learn new software applications such as client management database
- Ability to think critically while providing superior customer service and empathy to clients
- Available to work some evenings and weekends
Physical Requirements:
- May required to work more than 8 hours during a workday
- Sitting or standing for long periods of time
- Significant manual dexterity for keying in data for longer periods of time
Scheduling Requirements:
- Must be available to work occasional off-hours
- Must be available during standard business hours
Additional Requirements:
- Reliable vehicle in order to commute between designated locations
- Must possess valid, up-to-date insurance for vehicle
- Must possess a valid, up-to-date driver’s license
- Required travel for UnidosUS
- Must be a HUD certified counselor, or pass the test within 90 days
To apply for this position, please email or fax a cover letter and resume to:
Ramonita Vargas, Chief Executive Officer
Spanish American Committee
Fax: (216)-961-3305
Phone: (216)-961-2100
Since 1966, The Spanish American Committee (SAC) has been dedicated to serving as the gateway to socioeconomic success for the Hispanic community of Cleveland, Cuyahoga County, and the state. SAC has been creating opportunities that lead low-income individuals and families to self-sufficiency for nearly 50 years, making it the longest-operating Hispanic/Latino Social Services agency in the state of Ohio. SAC currently serves over 5,500 disadvantaged individuals and families each year, with over 1,000 of those being new clients.
SAC provides opportunities through 5 core programs that provide clients with family support and childcare services, financial literacy education and training, housing education and guidance, employment training and services, and adult education opportunities such as English as a Second Language (ESL) classes and the only Spanish-language GED program in Ohio. This effective multi-service model ensures that all our clients’ needs are met in one place, making the socioeconomic success and self-sufficiency they seek more accessible than ever.
Job Types: Full-time, Contract
Pay: $35,000.00 – $45,000.00 per year